Central Bank of Ireland

1. concerns about call waiting times in call centres operated by a named regulated financial service provider . 2. the decision by a named regulated financial service provider to change the opening and closing hours of their call centres to 9am to 5pm. Revised: Copies of the below final reports generated as a result of the internal audits completed in the period 1 Jan 2023 to date: - Functional Review of Climate Change Unit - Functional Review of the People Directorate